Refund policy

We accept returns within 14 days of delivery for items that are damaged, defective, or incorrect. We do not accept returns for change of mind or incorrect size selection. To be eligible for a return, items must be sent back within 14 days of notifying us. Customers are responsible for return shipping costs. Where a return is approved, we will refund the standard delivery cost only (excluding any premium or express shipping upgrades). Certain products are exempt from the right of withdrawal, including custom-made or personalised items such as print-on-demand artwork. To request a return, customers must initiate the process through their customer account at https://account.dpearlarts.com/

All orders are final once placed and cannot be cancelled or modified after confirmation.

For commissions only, deposits are non-refundable once work has begun. This excludes cancellations within 48 hours of placing the order as they may be eligible for a refund. If it exceeds the time limit, deposits are non-refundable as they cover time, materials, and reserved production time. All sales are final unless the artwork arrives damaged during shipping, in which case please contact me within 48 hours of delivery with photos of the damage so the issue can be resolved.